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We received a letter in the mail yesterday from who appeared to the Borough of Ridley Park. The envelope and the letterhead say "Borough of Ridley Park," and the letter inside is signed by Ridley Park Mayor Hank Eberle.

What shocked me is this letter is a solicitation for services from the "Services Line Warranties of America."  I'm writing to ask if any other Ridley Park resident thinks it's a bit strange for the Mayor's endorsement on Borough Letterhead for outside services - or is it only me?

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Comment by tim devabey on April 20, 2017 at 7:56pm
I am adding a comment to this "old" blog because to this day, April 20, 2017, I am still receiving a "quarterly status review" from HomeServe USA Repair Management Corp, Norwalk CT. My "status" with this company which uses the name "AQUA" is that I will continue to ignore their requests to purchase from them "Exterior Water Service Line Coverage." Thanks but no thanks Mayor Eberle.
Comment by Maripat King on October 6, 2015 at 6:16pm

 On Sept 29, 2015 I emailed Hank Eberle  asking for an explanation of why the borough letterhead and logo, along with his signature, were on an advertisement  letter residents recently received from SLWA.  I stated that the letter has caused confusion and negative response among many residents. I asked for a timely response to explain this.

There has been no response from the Mayor.

Comment by tim devabey on October 5, 2015 at 11:49pm

@Howard,

"Prior to being mailed to Borough residents, the marketing letter was reviewed and approved by the Borough, in accordance with the terms of the Agreement." 

So the Borough Council had another opportunity after the agreement was signed to review and approve the mailing to residents.  When was that meeting?  Who voted for the approval?

"A mailing list for our warranty services was then provided to SLWA by a marketing contact management company that was contingent upon the approval of the Marketing License Agreement." 

However this mailing list was generated, it did not conform to the Borough tax list or the county tax list or the Ridley School District property tax list.  WHY did the Borough Council approve the mailing address list?

Comment by Howard McCoy on October 5, 2015 at 10:59pm

@Tim:  the only information I have to report is the response to my complaint through the BBB. They did not address the date, however the agreement was signed on Dec 2, 2014. That's the first Tue of the month and the Borough workshop.  I can see that would be a good time to sign information so I wouldn't say that was the date of the consensus vote - only the day the signature got to the paper.

Comment by tim devabey on October 5, 2015 at 8:41pm

@Howard,

Really disgusting!  Do you know the date the agreement was signed?  Do you know the Borough representative's name on the bottom line?  Thanks

Comment by Howard McCoy on October 5, 2015 at 5:44pm

 "Prior to being mailed to Borough residents, the marketing letter was reviewed and approved by the Borough." says the response to my complaint through the Better Business Bureau.

Dear Ms. Cook, (Ms Cook of the BBB)

 

Service Line Warranties of America regrets any frustration or concern caused to Mr. Howard McCoy regarding our correspondence offering our external service line warranties.

Utility Service Partners Private Label, Inc., d/b/a Service Line Warranties of America (SLWA), has entered into a Marketing License Agreement (Agreement) with the Borough of Ridley Park, Pennsylvania. The Agreement specifically authorizes the use of the Borough’s name and logo by SLWA. Prior to being mailed to Borough residents, the marketing letter was reviewed and approved by the Borough, in accordance with the terms of the Agreement. A mailing list for our warranty services was then provided to SLWA by a marketing contact management company that was contingent upon the approval of the Marketing License Agreement.

We have set Mr. McCoy’s information in our system to DO NOT SOLICIT (phone, email, and direct mail), which will discontinue any further offers, correspondence, and communications from Service Line Warranties of America.

Very truly yours,

 

John Kovacs

Customer Care Manager

Comment by Mike Gale on September 30, 2015 at 5:13pm

No matter what it's called it was a bad idea. Borough Council should  protect us from, not subject us to this type of thing. I recommend that residents contact SLWA and ask to be removed from future mailings.

Comment by Parkergirl on September 30, 2015 at 10:18am

@Michael Gale. Thanks Mike. Correct me if I'm wrong, but to me the documents constitute a contract. Mattus calls is a "warranty program".  It stipulates a starting date and an ending date, states a specific  amount of money that will be exchanged, etc. In my opinion, very deceiving. I also don't care if they make .50 cents or $500, they are making money by selling out the residents of Ridley Park. It's an ethical and moral issue for me. Mattus needed to state exactly what the National League of Cities-Water/Sewer warranty is.....that is a contract. Signed by "President of Ridley" and our Mayor. How many other "programs" can we expect in the mail from companies that have a contract with RP council. This is wrong on so many levels.

Comment by Mike Gale on September 29, 2015 at 10:39pm

@Parkergirl. Motion to approve this agreement was made at Dec 2nd 2014 "Workshop" meeting. The Council Meeting minutes on the Borough website for Dec 16th meeting reference "Mr. Mattus reported that the National League of Cities-Water/Sewer warranty program is signed and has been sent out." 

Comment by Parkergirl on September 29, 2015 at 2:33pm

Is this contract something that would have been part of the agenda handed out for a council mtg? Can we get a copy of the minutes to see when/if this was voted on? Personally, I shouldn't be surprised, but yet I'm continuously at a loss of words as to how this council operates.

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